Sacred Home · Divine Energy
Sales & Replacement Policy
At Eraya Living, we meticulously curate and inspect our products to ensure the highest quality for your home. To maintain our standards and operational efficiency, we operate under a strict final sale policy. Please review our guidelines below regarding purchases and shipping damage replacements.
Policy Overview at a Glance
| Sales Status | All sales are final. No refunds or standard returns are accepted. |
|---|---|
| Resolution | Replacements only (for items damaged during shipping). |
| Proof Required | A clear, continuous unboxing video of the sealed package. |
| Processing Time | Same-day replacement generation upon video verification. |
All Sales Are Final
All purchases made through Eraya Living are considered final sale. We do not offer returns, exchanges, or refunds for buyer's remorse, change of mind, or incorrect measurements. We encourage you to carefully review product details, dimensions, and specifications before completing your purchase.
Shipping Damage & Replacements
We take every precaution to ensure your Eraya Living pieces arrive safely. However, we understand that transit damage can occasionally occur. In the event that your product is damaged during shipping, we strictly offer replacements; no refunds will be issued.
The Unboxing Video Guarantee
To qualify for a replacement, you must provide a video of yourself unboxing the item. The video must clearly show the package in its original, sealed condition before opening, and capture the unboxing process and the damage to the product in one continuous shot.
If a valid unboxing video of a sealed product showing the damage is submitted, we will generate a replacement order for you on the very same day.
How to Request a Replacement
If your order arrives damaged, please follow these steps to secure your replacement:
- Record the Unboxing: Before opening your package, ensure you have a camera ready to record the sealed box, the unboxing process, and the item's condition.
- Email Us Immediately: Send an email to erayalivingindia@gmail.com.
- Include Your Details: Provide your order number, full name, and a brief description of the damage.
- Attach the Video: Attach the unboxing video to your email (or provide a valid link to the video if the file is too large).
- Same-Day Processing: Once our team reviews and verifies the unboxing video, we will process and generate your replacement order that same day.
Contact Us
For any replacement requests or questions regarding your order, our support team is ready to assist you.
Email: erayalivingindia@gmail.com
