Terms Of Service

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<p class="erl-tos-eyebrow">Legal</p>
<h1 class="erl-tos-title">Terms of Service</h1>
<p class="erl-tos-updated">Last updated: 27 June 2026</p>
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<p>Welcome to Eraya Living. These Terms of Service ("Terms") govern your access to and use of the website <strong>erayaliving.in</strong> (the "Website"), and any purchase or transaction made through it. Eraya Living is a brand owned and operated by <strong>PS Enterprises</strong> (the "parent company", "we", "us" or "our"), based out of Delhi, India. By accessing, browsing, or purchasing from this Website, you ("you", "user", or "customer") agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.</p>
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<h2 class="erl-tos-heading">1. About Us</h2>
<p>Eraya Living is a Delhi-based brand of PS Enterprises, offering sacred home décor and devotional objects rooted in Indian spiritual traditions. All references to "Eraya Living" in these Terms shall be deemed to include PS Enterprises as the legal entity responsible for the operation of the Website and fulfilment of orders.</p>
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<h2 class="erl-tos-heading">2. Eligibility</h2>
<p>By using this Website, you confirm that you are at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian. By placing an order, you represent that all information you provide is true, accurate, and complete.</p>
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<h2 class="erl-tos-heading">3. Products and Descriptions</h2>
<p>We make every effort to display our products, including their colours, textures, and dimensions, as accurately as possible. However, actual products may vary slightly due to the handcrafted nature of certain items, photographic lighting, and individual screen settings. Such minor variations do not constitute a defect. Our devotional and spiritual products are offered as objects of décor and faith; we make no claim, guarantee, or warranty of any specific astrological, spiritual, medicinal, or supernatural outcome, and any such belief is a matter of personal faith.</p>
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<h2 class="erl-tos-heading">4. Pricing and Payment</h2>
<p>All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. We reserve the right to revise prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any affected order. Payments are processed through secure third-party payment gateways, and by making a payment you agree to the terms of the relevant payment provider. We do not store your card or banking credentials on our servers.</p>
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<h2 class="erl-tos-heading">5. Order Acceptance and Cancellation</h2>
<p>Your order constitutes an offer to purchase. All orders are subject to acceptance and availability, and a contract of sale is formed only upon dispatch confirmation from us. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. Where payment has already been received for a cancelled order, the amount will be refunded in accordance with our refund policy.</p>
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<h2 class="erl-tos-heading">6. Shipping, Replacements and Final Sale</h2>
<p>All sales made through Eraya Living are final. We do not offer returns, exchanges, or refunds for buyer's remorse, change of mind, or incorrect measurements. Replacements are offered only for products damaged during shipping, subject to the conditions set out in our dedicated <a href="/pages/replacement-policy" class="erl-tos-link">Sales & Replacement Policy</a>, which forms an integral part of these Terms. A clear, continuous unboxing video of the sealed package is required to qualify for a replacement. Please review that policy carefully before placing an order. Risk of loss and title for products pass to you upon delivery to the address you provide.</p>
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<h2 class="erl-tos-heading">7. Intellectual Property</h2>
<p>All content on this Website — including but not limited to logos, brand names, text, graphics, images, product designs, photographs, and the Eraya Living name and identity — is the property of PS Enterprises or its licensors and is protected under applicable Indian intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.</p>
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<h2 class="erl-tos-heading">8. User Conduct</h2>
<p>You agree not to use the Website for any unlawful purpose or in any manner that could damage, disable, or impair the Website. You shall not attempt to gain unauthorised access to any part of the Website, transmit malicious code, or engage in any activity that violates the Information Technology Act, 2000 and the rules framed thereunder. Any reviews, comments, or content you submit must not be unlawful, defamatory, obscene, or infringing on the rights of others.</p>
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<h2 class="erl-tos-heading">9. Privacy</h2>
<p>Your use of the Website is also governed by our <a href="/policies/privacy-policy" class="erl-tos-link">Privacy Policy</a>, which describes how we collect, use, store, and protect your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. By using the Website, you consent to such processing of your information.</p>
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<h2 class="erl-tos-heading">10. Third-Party Links</h2>
<p>The Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or policies of any third-party sites, and accessing them is at your own risk.</p>
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<h2 class="erl-tos-heading">11. Limitation of Liability</h2>
<p>To the maximum extent permitted by law, PS Enterprises and Eraya Living shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any product purchased through it. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to such claim. Nothing in these Terms limits liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2019.</p>
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<h2 class="erl-tos-heading">12. Indemnification</h2>
<p>You agree to indemnify and hold harmless PS Enterprises, Eraya Living, and their respective officers, employees, and agents from any claims, losses, liabilities, or expenses arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights.</p>
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<h2 class="erl-tos-heading">13. Force Majeure</h2>
<p>We shall not be held liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of God, governmental restrictions, strikes, pandemics, courier disruptions, or technical failures.</p>
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<h2 class="erl-tos-heading">14. Governing Law and Jurisdiction</h2>
<p>These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.</p>
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<h2 class="erl-tos-heading">15. Changes to These Terms</h2>
<p>We reserve the right to update, amend, or modify these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on this page. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.</p>
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<h2 class="erl-tos-heading">16. Grievance Redressal</h2>
<p>In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the rules made thereunder, any grievance, complaint, or query regarding the Website, products, or these Terms may be addressed to our Grievance Officer:</p>
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<p><strong>Eraya Living</strong> — a brand of PS Enterprises</p>
<p>GSTIN: 07BEBPS7782H1Z0</p>
<p>Address: 144, Indraprastha Apartment, Pocket-3, Sector-12, Dwarka, New Delhi</p>
<p>Email: <a href="mailto:erayalivingindia@gmail.com" class="erl-tos-link">erayalivingindia@gmail.com</a></p>
<p>Instagram: <a href="https://instagram.com/erayaliving.in" class="erl-tos-link">@erayaliving.in</a></p>
<p>Location: Delhi, India</p>
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<p class="erl-tos-fineprint">We endeavour to acknowledge and resolve complaints within the timelines prescribed under applicable law.</p>
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